Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@ftpfishing.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@ftpfishing.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@ftpfishing.com.au.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@ftpfishing.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@ftpfishing.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@ftpfishing.com.au.
Returns Process
Please contact us - info@ftpfishing.com.au within 30 days of delivery with images and a detailed reason of return. We will process your enquiry within 48 hours Monday to Friday. please allow extra time for weekends and public holidays.
- A return address will be advised along with any other relevant correspondence.
- Please ensure packaging and protection of the goods inside the box to prevent shipping damage
- No credits or refunds will be processed until returns are received by Flicking The PlasticsIt is the responsibility of the sender to ensure the freight is delivered to us for processing.
- Customer to provide return shipping unless stated otherwise
Incorrect / Damaged Items on Arrival
Any damages to orders received must be advised to us within 24 hours of delivery. If an incorrect item has been sent, please do not open or remove from any sealed packaging – opened or user caused damages will not be replaced.
Please follow these instructions:
- Prior to opening, please take photos immediately of the damaged box
- Please take photos of the damaged item showing the fault (if possible)
- Flicking The Plastics will provide return shipping for incorrect and damaged goods.
We will replace items that are damaged in shipping or incorrectly shipped due to fulfilment errors on our side. Please contact us and we will arrange the return and replacement.
Warranty Claims and Faulty Items
It is the policy Flicking The Plastics that all warranty and faulty item claims come back to us for inspection. Should the item need to be sent back to the manufacturer, the buyer will be notified and kept up to date with its repair progress.
Intentional misuse of an item by not following instructions and usage guidelines.
Ineligible Items for Return
- Clearance or Discounted items are not eligible for return or refund
- Gift Vouchers are not eligible for return or refund.
Australian Consumer Law Guarantees
All products come with guarantees that cannot be excluded under the Australian Consumer Law. This entitles buyer’s to:
- Replacement or refund for a major failure of the product
- Compensation for any other reasonably foreseeable loss or damage
- Repair or replacement of the goods if they fail to be of acceptable quality and the failure does not amount to a major failure